Terms and conditions
Effective Date: 15 July 2025
Company Name: Inclusion Disability Support Services Pty Ltd
ABN: 55 655 541 950
1. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not accept these terms, you should not continue to use our website or services.
2. Website Purpose
This website provides general information about the services offered by Inclusion Disability Support Services Pty Ltd. While we make every effort to keep the information accurate and up to date, it is not intended to be professional advice. We encourage you to contact us directly for personalised guidance.
3. NDIS Services and Eligibility
We provide a range of disability support services under the National Disability Insurance Scheme (NDIS), including:
- Supported Independent Living (SIL)
- Respite (Short- and Medium-Term Accommodation)
- In-home Support
- Community Participation and Access
- Core Supports and Capability Building
Access to services is subject to funding availability, suitability, and completion of our intake and service agreement processes. We reserve the right to determine eligibility and capacity before offering support.
4. Service Agreements
Formal service delivery begins only once a signed Service Agreement is in place. This agreement will outline the supports to be provided, scheduling, pricing, rights and responsibilities, and the terms for changes or cancellation.
Inclusion Disability Support Services reserves the right to decline services where appropriate—for example, if we are not the right provider for your needs or if we do not have capacity.
5. Fees and Payments
Where applicable, service fees are charged in accordance with the current NDIS Price Guide. Invoices are issued as per the terms in your Service Agreement. Any outstanding payments may impact ongoing service delivery.
6. Intellectual Property
All material on this website—including text, images, graphics, logos, and layout—is owned by or licensed to Inclusion Disability Support Services Pty Ltd. You may not copy, reproduce, republish, or distribute any part of this website for commercial purposes without our written permission.
You are welcome to use the site for personal, non-commercial use.
7. Privacy and Confidentiality
We are committed to protecting your privacy. Any personal or sensitive information shared with us is handled in accordance with relevant laws, including the Privacy Act 1988 (Cth).
For more details, please refer to our Privacy Policy.
8. Website Security and Access
We take reasonable steps to maintain the security of our website. However, we cannot guarantee that this website will be free from viruses, disruptions, or unauthorised access. You use this website at your own risk.
We may update or suspend access to the website without notice, including for maintenance or technical issues.
9. External Links and Third-Party Content
Links to external websites are provided for convenience only. We do not endorse or control the content, services, or security of those third-party websites and are not responsible for any harm or losses that may arise from accessing them.
10. Limitation of Liability
To the fullest extent permitted by law, Inclusion Disability Support Services Pty Ltd is not liable for any direct, indirect, incidental, or consequential loss, damage, or expense arising from:
- Use or inability to use this website
- Reliance on any information or materials on the website
- Delays or interruptions to service access
- Third-party website content or links
Nothing in these terms excludes any consumer guarantees or rights you may have under Australian Consumer Law.
11. Modifications to Terms
We may update these Terms and Conditions at any time. Updates take effect from the date they are published on this page. We encourage users to check this page regularly to stay informed of any changes.
12. Complaints and Feedback
We value your feedback and aim to resolve complaints fairly and promptly. If you have a concern about your experience with our services, please contact us directly using the details below. We follow a clear complaints procedure in line with NDIS guidelines.
13. Governing Law
These terms are governed by the laws of the State of South Australia. By using this website or engaging our services, you submit to the jurisdiction of the courts of South Australia.
14. Contact Us
If you have questions or concerns about these Terms and Conditions, please contact us:
Email: 0401 597 681
Phone: info@inclusiondisability.com.au
Mailing Address: Adelaide, SA